top of page

SHIPPING & RETURNS

Shipping Policy

At AR Stichit Pvt Ltd, we want to make sure you receive your orders as quickly as possible. Here is our shipping policy for orders placed on Sewzee:

 

1.     Shipping Methods and Time-frames We offer several shipping methods for your convenience, including standard shipping and expedited shipping. The shipping time-frames will depend on your location and the shipping method you choose.

 

2.     Shipping Rates We offer free standard shipping on all orders within India. For international orders, shipping rates will vary based on your location and the shipping method selected. Please note that shipping rates are subject to change at our discretion.

 

3.     Order Processing Time Once your order is placed on Sewzee, we strive to process it as soon as possible, typically within the same day. This may include time for tailors to prepare your order.

 

4.     Order Tracking Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information you provided during checkout. You can use this tracking number to track your package.

 

5.     Delivery Time Delivery times will vary based on your location and the shipping method selected. For standard shipping within India, delivery times are typically 5-7 business days. For international orders, delivery times will vary depending on your location and the shipping method selected.

 

6.     International Shipping, we offer international shipping to select countries. Please note that international orders may be subject to additional fees, such as customs fees, duties, and taxes, which are the responsibility of the customer.

 

7.     Order Delays While we strive to deliver your orders as quickly as possible, there may be delays due to unforeseen circumstances, such as weather or other natural disasters. In such cases, any delay in delivery will be the responsibility of our partner tailors, and not the liability of AR Stichit Pvt Ltd.

 

If you have any questions or concerns about our shipping policy, please contact us at admin@sewee.in

Return & Exchange Policy

At AR Stitchit Pvt Ltd, we strive to ensure a smooth and satisfactory shopping experience for all our customers. Our return and exchange policy is designed to accommodate the specific return and exchange time periods and conditions set by each brand while providing necessary assistance to our valued customers. Please read the following policy guidelines carefully:

​

  1. Brand-Specific Return and Exchange Policies:

    • Each brand available at AR Stitchit maintains its own unique return and exchange time periods and conditions. These policies are specific to the individual brands' guidelines and may vary from one brand to another.

    • Customers are advised to review the return and exchange policy for the particular brand they are purchasing from, which can be found on the product page or provided upon request.

    • ​

  2. Acceptance of Returns by Brands:

    • A return request may or may not be accepted by the brand itself, depending on its individual policies.

    • While we, at AR Stitchit, make every effort to facilitate returns and exchanges, the final decision regarding acceptance lies with the brand.

    • ​

  3. Sewzee Assistance:

    • Sewzee, our dedicated customer support team, is committed to helping customers throughout the return and exchange process.

    • If a brand accepts returns, Sewzee will guide customers through the necessary steps, providing assistance and addressing any queries they may have.

    • ​

  4. Return and Exchange Process:

    • Customers who wish to initiate a return or exchange are required to contact Sewzee within the brand-specific return period.

    • Sewzee will guide customers on how to proceed with the return or exchange request, which may involve providing relevant information and documentation.

    • The returned item must be in its original condition, unused, and with all original tags and packaging intact.

    • In cases where the brand accepts the return, customers may be eligible for a refund, store credit, or exchange, depending on the brand's policy.

    • ​

  5. Exceptions:

    • Some items may be non-returnable or non-exchangeable due to hygiene reasons or other specific conditions set by the brand.

    • Any items that are personalized, custom-made, or altered to the customer's specifications may also not be eligible for return or exchange.

    • ​

  6. Damaged or Defective Items:

    • In the event that a customer receives a damaged or defective item, they are advised to contact Sewzee immediately.

    • Sewzee will coordinate with the brand to resolve the issue and arrange for a replacement or refund, subject to the brand's policies.

    • ​

  7. Refunds and Processing Time:

    • Refunds, if applicable, will be processed as per the brand's policy, and the time required for processing may vary between brands.

    • Sewzee will keep customers informed of the status of their return or exchange throughout the process.

    • ​

Please note that AR Stitchit Pvt Ltd reserves the right to update or modify this return and exchange policy at any time without prior notice. Customers are encouraged to review the policy before making a purchase and to contact Sewzee for any clarification or assistance they may need.

bottom of page